Case studies
HM Revenue and Customs tackles online misinformation with verified alerts
Discover how HM Revenue and Customs tackled misleading tax advice in AI search results using…
HM Revenue and Customs creates ‘connected search’ to streamline campaigns
Learn how HM Revenue and Customs streamlined its campaigns by creating a ‘connected search’ strategy,…
UK Health Security Agency boosts visibility of public health content
Discover how the UK Health Security Agency increased the visibility of its blog posts after…
Office for National Statistics devises framework to assess AI search accuracy
Discover how the Office for National Statistics built a framework to assess how its statistics…
Finland’s National Dialogues
How Finland runs nationwide dialogue sessions twice a year, giving citizens a meaningful voice in…
Scotland’s People’s Panel on COVID-19
How Scotland used a citizens' panel to gather public views on wellbeing and COVID-19 recovery,…
Camden’s Citizens’ Assembly on the evening and night-time economy
How Camden Council brought together 47 randomly selected residents to shape its first strategy on…
Southampton’s Citizens’ Assembly on climate and transport
How Southampton used its first Citizens' Assembly to gather residents' recommendations on building a greener,…
Paris’s participatory budgeting
How Paris gives residents a direct say in how city funds are spent, using online…
Digital platforms and civic technologies for participation – the Netherlands, Spain and Portugal
How the Netherlands, Spain and Portugal built and integrated an open-source participation platform to make…